LOMA’s Serving the Customer Workshop
Objective:
The above
workshop is to provide your staff with a new perception of
customer service and clarify the role customer service
representative in the success of today's business, while
helping your staff unlock their service potential.
During the workshop, it is to create
a more satisfying work experience and environment. By the
time they havecompleted this program, participants will be
able to:
Define and
identify internal and external customers.
Understand
and apply the "moment of truth" concept.
Describe how
serving the customer benefits you and your company.
Discuss what
the customer wants and expects in terms of service.
Compensate
for style differences between you and your customers to
create
positive customer relationship
Describe the
"serving model" and how it works.
Understand
how you can provide outstanding service within your
company's current organizational structure.
Contents :
Introduction
Purpose
Objectives
The joy of
serving
Why provide
excellent service
The customer
wants
Style based
customer interactions
The customer
focus
conclusion