Summary Career Objective - ( Open to opportunity ) To obtain a challenging position that will leverage my significant insurance agency management and training experiences and support a company’s growth, profitability, and success. I thrive in and seek an organization with a culture of excellence that would provide opportunities to utilize my creative and professional competency and expertise. Professional Summary A veteran insurance professional with experiences in positions such as vice president and general manager.Senior instructor of Life Insurance Marketing Research Association and certified trainer of Life Office Management Association. Possesses expertise in improving agency development, marketing management focus on value creation. With industry insight into proactively identifying and resolving problems, and application of agency activity management which have significantly improved agency recruitment and sales activities. Effectively implemented high standards of customer service. Maintains productive working relationships with multicultural work colleagues and people with different backgrounds. Career Highlights • Streamlined the policy service operations at South East Life Insurance and implemented persistency improvement measures. • Delivered customer service workshop and management workshop extensively in Asia for more than 40 insurance companies. • Developed training curriculum for agency distribution channel and bancassurance distribution channel with continuous growth 20%, 22% and 25% in 3 consecutive years. • Established and managed an in-house brokerage work force of 3,500 to distribute auto and health insurance products and the overall agency management and training for Asia Insurance group. Specialties: Multi-channel distribution, Agency Development, Agency Management & Operations.Sales & Management Training. Customer Service & Policy Persistency Management